**Managing Difficult Conversations Training - Perth**
Dealing with Difficult Discussions Training - Outline
By David Smith, Leadership Coach
Course Overview
How many agonizing nights have you stayed up practicing conversations you wish you didn’t have to have? What if I told you that the very conversations you’re desperately trying to avoid, could be the key to having better relationships, better performance and a better, more harmonious workplace?
This in-depth training program turns one of the biggest burdens in leadership into your competitive advantage. Rather than continuing to avoid hard conversations or letting them blow up in your face, you will have a solid template for having the toughest talks that keep relationships intact – and allow you to incite positive change.
By weaving practical exercises, applications to-the-real world, and time-tested techniques, attendees will gain the confidence and competence to navigate their way through workplace clashes, to deliver the tough feedback and to address performance with tact and humanity.
Learning Outcomes
Participants will be able to: 20 Official Training 2.4 Upon completion of this training, candidates will have an understanding to: 20 Official Training 2.4 OFF124 Interest x Admin.
Prepare for and conduct tough discussions with a step-by-step strategy that minimizes stress and maximizes results
Utilize communication models that divide behavior from personality with dignity for both involved parties
Meet and moderate others' emotions in the midst of potential conflicts / high stakes conversations
Provide clear and constructive feedback that is actionable and makes sense
Handle defensive reactions and conversation hijacks like a pro
Do effective follow up to make sure promises are kept and relationships stay whole
Know when to escalate to HR or senior management in conversations
Course Modules
Module 1: The Psychology of Hard Conversations
So why are we not having these conversations? Recognizing the shame and fear that can prevent us from tackling things at the outset. Participants will learn the seven conversation avoidance patterns they personally use and their costs.
Module 2: The CLEAR Framework
(00:07) Introducing the KEG methodology - Context, Listen, Explain, Agree and Review. This systematic approach can help give shape to any challenging conversation, whether it’s around performance issues or an interpersonal dispute.
Module 3: Preparation and Planning
How to Prepare for Conversations That Matter Establishing objectives - being ready when ready, and predicting reaction variables. Participants learn how to transform amorphous concerns into specific, observable behaviors.
Module 4: Opening the Conversation
The crucial first 60 seconds, which establish the tone for pretty much everything that comes after. Discovering conversation starters that help establish safety and yet address the issue head on.
Module 5: Controlling Emotions and Defensive Behavior
How to Keep Your Cool in Hot Conversations Practical strategies to help you stay cool when the conversation heats up. Common defensive reactions and how to steer conversations in helpful directions.
Module 6: Feedback That Sticks
The line between criticism and constructive feedback. Communicate with the SBI (Situation, Behavior, Impact) model, so that your messages build understanding, not ill-will.
Module 7: Handling Specific Scenarios
Role play activities on common workplace situations: how to discuss performance issues, how to handle personality clashes, how to speak to senior colleagues, how to address recurring behaviour concerns.
Module 8: Follow-Up and Accountability
Developing action plans that make the change happen. When to draw lines and when to escalate the issues that are unresolved.
What You Will Learn
Communication Mastery: You will learn specific words and methods that keep communication easy, even when all hell breaks loose! Discover how to communicate feedback in a way an actual human will listen to, and act upon.
Emotional Intelligence: Learn how to read the room, handle your own stress responses, and make other people feel safe enough to engage honestly in hard conversations.
Conflict Resolution: Turn tension into workplace improvement. Know when to talk to them in private, and when to get help.
Leadership Presence: Gain confidence in handling difficult conversations and get more comfortable being the one others rely on to make sense of thorny interpersonal politics.
Tangible Resources: Walk away with templates for conversation, follow up plans and decision trees for handling all types of difficult conversations.
Training Methodology
Small-group exercises, practice based on real workplace situations, peer feedback, and individual coaching. Everything is made to be applied right away in your job.
Summary
Put an end to allowing tough conversations to drive your stress levels and workplace success. This training gives you a solid process for handling problems before they get out of control. You will move from dreading these conversations to a leader who approaches them confidently and skillfully.
They won’t solve themselves, the workplace challenges you are avoiding today. But within the right framework, something that feels overwhelming becomes manageable. You will strengthen your bonds, enhance your team’s performance and position yourself as a leader they can rely on to navigate complexity with grace.
Your future self will be glad you practiced these pivotal leadership skills today.