Conflict Resolution for Supervisors and Team Leaders - Perth

Conflict Resolution for Managers and Team Leaders Perth

Course Outline

Overview

Every manager dreads that heart sinking moment when what feels like mild workplace tension erupts full bore into conflict. Whether it's two team mates who can't stand to look at each other, frosty tension that's infecting the entire team's project dynamics, or whether it's a meeting between two managers full of passive aggressive minefields, conflict resolution is one of the most vital leadership skills in today's workplace.

This full course trains managers and team leaders how to use easily applicable strategies to manage conflict now. Based on actual workplace incidents that have occurred in Australian organisations, delegates will take away the ability to turn toxic conflict into team building and collaboration.

It goes beyond mere theories of how we should have responded, and offers practical skills that work when the heat is on and the stakes are real. Participants use practical skills to have real conversations about real issues, how to see when a conflict trigger is coming and correct the conversation before it escalates, how to have "the tough conversations" in a way that doesn't just put a band aid on the situation, but uncovers and resolves the root problems.

Learning Outcomes

Course Objectives: At the end of this course, you will:

Correctly diagnose the sources of conflict, differentiate between superficial disagreements and systemic sources of conflict.

Use structured dialogue techniques to enable productive resolutions of conflicts while keeping professional relationships.

Preventive approaches to dealing with conflict such as relationships in teams long before there is a problem.

Deal with the difficult personalities that can make their way onto your team from passive aggressive behaviour and chronic complainers to timid team members who lack the confidence to speak up about a problem

Stand as a mediator between both the team member and the support member in such conflicts neutrally, objectively.

Create protocol for team communications that supports healthy conflict and prevents destructive conflict.

Be armed with information about when to escalate when to manage conflicts internally, and when to escalate to HR or the Senior Management

What You Will Learn

Module 1: Dynamics of Conflict in the Workplace

Productive disagreement vs destructive conflict

Typical drivers of conflict in Australian workplace

Personality conflict, workloads, and ambiguous expectations contribute to tension

Indicators of the emergence of tension laden situations

Module 2: The Role of the Supervisor in Conflict Management

When to act versus let the team solve on its own

Offering guidance as a leader, while remaining neutral

Drawing Lines Around Appropriate Behaviour At Work

Documentation in continuing conflict situations

Module 3: Essential Conversation Skills

The PEACE model for difficult conversations and how to Prepare, Engage, Acknowledge, Clarify and Execute these types of exchanges.

De escalating emotional responses through active listening skills

Asking Questions that Reveal Problems Instead of Positions

Handling your own reactivity in tense situations

Module 4: Practical Resolution Strategies

Mediation procedures for district level conflict resolution led by supervisor

Algorithms of cooperation that involve all the parties.

Developing action plans with known accountability points

Post resolution procedures that ensure a permanent fix.

Module 5: Building Conflict Resilient Teams

Creating a culture of communication on your team agree on communication norms that will help avoid these conflicts in the future.

Training group members to have healthy debates

Establishing a sense of psychological safety to challenge to speak truth and debate

Frequent team health checks and interventions proactive ways to intervene

Module 6: Advanced Cases and Techniques

Resolution of disputes involving performance problems or policy violations

Resolving conflicts between employees and stakeholders without escalating them

How to handle personality conflicts that won't be solved through a method of resolution that's typical

When and how to bring in HR, the higher ups, or outside mediators

Course Delivery Format

This workshop is highly interactive and includes role plays with real Perth based workplace situations to practice. Participants undergo case studies, practice conversation practices with analysis and establish a customised action plan for conflict resolution for their respective team issues.

Summary

Conflict resolution that really works. The supervisors' role in a conflict is crucial, since they will either be reacting and managing it, or be promoting, supporting and building their teams. This class offers the knowledge and skills to manage workplace communication conflicts in a professional way, to keep teams on track during rough times, and to build better professional relationships through successful conflict navigation.

Participants exit with actionable tools, tested frameworks for conversations and leadership presence that allows them to deal with conflict before it erodes team performance. The investment in such capabilities makes good business sense by decreasing the stress of the workplace, building greater team cohesion and generating a reputation for the supervisor as someone who can be counted on to deal with difficult situations successfully.

Perhaps even more critical is the fact that supervisors learn that conflict resolution skills can be applied to absolutely everything in the course of their leadership from performance conversations to managing change and that they are all the better as leaders for it.